Order Management

Save money and time with smart order management

Transform your order fulfillment process with ShipWise OMS. Reduce errors, save time, and delight customers with our advanced order processing automation capabilities.

A graphic of the ShipWise order UI with an analytics dashboard overlaid the top right corner
Core Challenge

Eliminate e-commerce workflow inefficiencies

As your e-commerce business grows, daily order management hurdles become more significant and critical to overcome. Complex routing across multiple channels can create confusion. Fragmented data may obscure your operational view. Manual processes often lead to costly errors. Meanwhile, customers increasingly demand real-time visibility that can be challenging to provide. These obstacles can significantly impact your efficiency, profitability, and customer retention. ShipWise understands these challenges and offers solutions to help you overcome them.

Processing shipments for leading e-commerce and fulfillment companies
Features

Features that set us apart

ShipWise's order management solution leverages data-driven automation to eliminate manual decision-making, offering a suite of features that transform complex fulfillment processes into streamlined, intelligent workflows.

Multi-channel integration

Unify order management across ERP, WMS, and selling platforms with our native integrations and ODBC support.

Flexible order
import

Easily import orders via direct integration, CSV bulk import with preset field mapping, or manual order creation within the user interface.

Multi-location support

Configure unique integrations and routing logic for multiple warehouse locations, optimizing your fulfillment network.

Customizable workflows

Create branded client profiles with tailored integrations, logic, packing slips, and labels to streamline order processing.

Flexible batch processing

Split orders or group them by any attribute—such as date, destination, product type, or customer priority—then rate, pack, and ship in bulk for maximum efficiency.

Order lifecycle management

Manage the entire order lifecycle with real-time tracking updates, returns management, and role-based account access for comprehensive control and customer communication.

How It Works

Seamless Integration, Powerful Results

Our intuitive system integrates seamlessly with your existing e-commerce setup, providing a straightforward path to optimized shipping and order management.

1. Configure profiles

Set up tailored workflows for each warehouse or client brand, including unique integrations, carrier accounts, markups, and custom routing rules to automate order processing.

2. Customize interface

Personalize your workflow with a drag-and-drop orders grid, advanced filter and search functionality, and customizable tagging system for efficient order categorization.

3. Process orders

Efficiently manage orders across all channels while maintaining data consistency. Automatically sync order status, shipping details, and inventory adjustments with your integrated systems.

4. Maximize order throughput

Boost processing capacity without proportional cost increases. Leverage intelligent automation and batch processing to handle peak volumes efficiently, ensuring scalability as your business grows.

5. Expand order fulfillment network

Quickly add new locations and integrations without rebuilding routing logic. Scale your operations across multiple warehouses or regions while maintaining centralized control and consistent processes.

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs, but the icing on the cake was the fact that DesktopShipper customized the last few features we asked for. They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close box software solutions, this was so refreshing.
ShipWise is the third shipping software we've used in production environment over the last 7 years, and is by the far the best I've encountered. As a 3PL, we ship thousands of packages per day, with the need to account for a multitude of variables in our order data at any given time. DSX has inherently been able to handle these situations in most cases, and the ShipWise team has generally been able to accommodate even our edge cases. Not only would I recommend the software, I have provided real time demonstrations of its usage to mutual 3rd parties.
Nick E.

Application Support Analyst, eFulfillment

Application Support Analyst

eFulfillment

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs...They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close-box software solutions, this was so refreshing.
Paul M.

President, lightbulbs.com

President

lightbulbs.com

We've been with ShipWise for over 12 years and never had to look for an alternative solution! In fact, we can't imagine where we would be without ShipWise! Our business has scaled and grown year to year with ShipWise and they come fully loaded with a long list of marketplace channels to integrate with! Some of our favorite features that we use daily is the advanced search filter to separate orders into batches and then bulk print the shipping labels! The software is built to cover all business cases and their customer service team is truly exceptional ... professional, reliable, and always available! Thank you ShipWise team!
Marge

, GameQuest Direct

GameQuest Direct

Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend ShipWise. The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class.
Daven S.

, Society of St. Vincent de Paul

Society of St. Vincent de Paul

Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, ShipWise Support, has always been able to take care of. Truly know what they are doing!! I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. Etc.
Jose L.

IT Support, Verde Fulfillment USA

IT Support

Verde Fulfillment USA

Our experience has been great. Like any software, issues pop up here and there, but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors! We have been using ShipWise for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM.
Richard A.

, Dollar Hobbyz

Dollar Hobbyz

Elevate Fulfillment used multiple solutions before implementing ShipWise. The web interface, desktop application, and expansive features have made ShipWise the ideal partner for Elevate Fulfillment's multi-client eCommerce facilities. Additionally, the Implementation and Support Teams are amazing and continue to be second to none.
Rick

, Elevate Fulfillment

Elevate Fulfillment

ShipWise has an incredibly supportive team that truly wants to deliver the experience you are looking for out of their platform. They are extremely open to supporting new functionality with a strong business case, and exceptional at translating your business requirements to system implementation. They have risen to every challenge we have given them, and we look forward to continuing to partner with them as our business needs grow and change.
E-fulfillment

,

ShipWise has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. ShipWise has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros include: - Ability to rate shop all carriers - Easy integration into our order fulfillment software (StoneEdge) - Great customer support -Their team is willing to customize features for our needs - Ability to connect multiple databases for 3PL needs.
Dave M.

GM, Wetsuit Warehouse

GM

Wetsuit Warehouse

FAQs

Have questions? We have answers.

How does ShipWise integrate with my existing e-commerce platforms?

ShipWise offers direct integrations with major e-commerce platforms, ERPs, and WMS systems. We also support ODBC connections and CSV imports for seamless data transfer.

Can ShipWise handle multi-channel order management?

Yes, ShipWise is designed for multi-channel management, allowing you to consolidate orders from various sales channels into a single, unified platform.

How does ShipWise help improve order accuracy and reduce shipping errors?

ShipWise uses automated address verification, order validation checks, and streamlined workflows to significantly reduce manual errors and improve overall order accuracy.

How does ShipWise handle peak season order volumes?

Our system is designed to handle high volumes efficiently, with batch processing capabilities of up to 1,000 orders simultaneously, helping you manage seasonal spikes.

What kind of customer support does ShipWise provide?

We offer comprehensive support including onboarding assistance, technical support, and ongoing customer success management to ensure you get the most out of our solution.