White-Glove Services

Shipping consultation & software implementation

Tap into the full potential of ShipWise with our personalized shipping consultation and white glove implementation services.

Top rated shipping software
4.7
DH
Very good experience. The pricing is fair. They keep up to date with features. And Im always impressed with support. Their employees stay there forever so the turnover is low
- Dave H, CEO
JL
Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, ShipWise Support, has always been able to take care of. Truly know what they are doing!!
- Jose L, IT Support
SH
I have been very happy with ShipWise. The customer service has been top notch - they always solve our problems very quickly. This software is reliable, functional, efficient and works great for our business.
- Steve H, VP/Ecommerce Strategy
An image showing people working on a computer in a warehouse
Processing shipments for leading e-commerce and fulfillment companies
A graphic showing the orders tab on the web app, and two examples from the analytics dashboard
Shipping Challenges

Make smarter decisions in a dynamic industry

Implementing a new shipping system can be complex. That's why we offer comprehensive white glove services to ensure your transition onto our software is smooth, efficient, and aligned with your business objectives.

Whether you're a small business looking to streamline operations or an enterprise aiming to scale, our white glove services empower you to fully leverage ShipWise and transform your shipping processes.

Services

Strategic insights from shipping industry experts

Leverage our deep industry knowledge, and 20+ years of business experience in shipping process innovation, to transform your shipping execution into a competitive advantage.

Custom setup

We configure ShipWise to match your unique shipping workflows.

Data migration

Securely transfer your existing shipping data into ShipWise.

System integration

Connect ShipWise with your e-commerce platforms, ERP, and other business systems.

Testing and validation

Rigorous testing to ensure everything works flawlessly before go-live.

Workflow optimization

Streamline your processes for maximum efficiency.

Carrier selection

Get unbiased advice on choosing the right carriers for your needs.

Rate strategy

Develop a strategic approach to securing the most cost-effective shipping rates.

Compliance navigation

Stay up-to-date with shipping regulations and requirements.

Traning Services

Empower your team with dedicated training

Maximize your ShipWise investment with our thorough training programs and support.  We're committed to supporting your success long after the initial implementation.

On-site workshops

Hands-on training at your facility

Virtual training sessions

Flexible online training for remote teams

Focused materials

Tailored guides and resources for your specific use cases

Continuous learning

Regular updates and refresher courses to keep your team’s skills sharp.

Pricing & Packages

A tailor-made shipping experience for your business

We offer flexible pricing to suit businesses of all sizes. While each package is customized, here's a general overview:

Implementation

  • Hourly rate charges apply
  • Required for all on-premises installations
  • Included with onboarding

Consultation

  • Included with onboarding

Training

  • Included with onboarding
  • Available to all paid customers (post-onboarding)

Support

  • Available to all paid customers (post-onboarding)
Contact us for a personalized quote tailored to your business’s specific needs.

FAQs

Have questions? We have answers.

How long does a typical implementation take?

While it varies based on complexity, most implementations are completed within 4-8 weeks.

Are implementation and consultation services available to cloud-based setups?

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Can you integrate ShipWise with my current systems?

Yes, ShipWise is designed to integrate with most major e-commerce platforms, ERPs, and WMS systems. Browse our list of platform integrations to validate compatibility with your current system.

What ongoing support do you offer?

We offer comprehensive ongoing support through email, phone, and chat, ensuring you have access to help whenever you need it. Additionally, we provide regular check-ins to monitor your progress, offer optimization recommendations, and guide you on carrier service utilization strategies to help you get the most out of our platform.

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs, but the icing on the cake was the fact that DesktopShipper customized the last few features we asked for. They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close box software solutions, this was so refreshing.
ShipWise is the third shipping software we've used in production environment over the last 7 years, and is by the far the best I've encountered. As a 3PL, we ship thousands of packages per day, with the need to account for a multitude of variables in our order data at any given time. DSX has inherently been able to handle these situations in most cases, and the ShipWise team has generally been able to accommodate even our edge cases. Not only would I recommend the software, I have provided real time demonstrations of its usage to mutual 3rd parties.
Nick E.

Application Support Analyst, eFulfillment

Application Support Analyst

eFulfillment

Out of the box, DSX was a solid solution for us. I could see from our initial demo that it was going to meet our needs...They worked hand-in-hand with us to make a program that quite literally does EVERYTHING we need it to. In a world of close-box software solutions, this was so refreshing.
Paul M.

President, lightbulbs.com

President

lightbulbs.com

We've been with ShipWise for over 12 years and never had to look for an alternative solution! In fact, we can't imagine where we would be without ShipWise! Our business has scaled and grown year to year with ShipWise and they come fully loaded with a long list of marketplace channels to integrate with! Some of our favorite features that we use daily is the advanced search filter to separate orders into batches and then bulk print the shipping labels! The software is built to cover all business cases and their customer service team is truly exceptional ... professional, reliable, and always available! Thank you ShipWise team!
Marge

, GameQuest Direct

GameQuest Direct

Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend ShipWise. The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class.
Daven S.

, Society of St. Vincent de Paul

Society of St. Vincent de Paul

Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, ShipWise Support, has always been able to take care of. Truly know what they are doing!! I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. Etc.
Jose L.

IT Support, Verde Fulfillment USA

IT Support

Verde Fulfillment USA

Our experience has been great. Like any software, issues pop up here and there, but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors! We have been using ShipWise for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM.
Richard A.

, Dollar Hobbyz

Dollar Hobbyz

Elevate Fulfillment used multiple solutions before implementing ShipWise. The web interface, desktop application, and expansive features have made ShipWise the ideal partner for Elevate Fulfillment's multi-client eCommerce facilities. Additionally, the Implementation and Support Teams are amazing and continue to be second to none.
Rick

, Elevate Fulfillment

Elevate Fulfillment

ShipWise has an incredibly supportive team that truly wants to deliver the experience you are looking for out of their platform. They are extremely open to supporting new functionality with a strong business case, and exceptional at translating your business requirements to system implementation. They have risen to every challenge we have given them, and we look forward to continuing to partner with them as our business needs grow and change.
E-fulfillment

,

ShipWise has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. ShipWise has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros include: - Ability to rate shop all carriers - Easy integration into our order fulfillment software (StoneEdge) - Great customer support -Their team is willing to customize features for our needs - Ability to connect multiple databases for 3PL needs.
Dave M.

GM, Wetsuit Warehouse

GM

Wetsuit Warehouse

Blog

Learn about the shipping industry

Welcome to our blog: your go-to blog for simplifying your shipping experience.

September 3, 2024
ShipWIse is happy to announce it was named a FrontRunner for Order Management software by Software Advice.
September 4, 2024
Discover how to effectively sell on Walmart Marketplace and enhance your e-commerce operations for better sales.
October 16, 2024
Seller-Fulfilled Prime enables an Amazon Prime badge for merchants who meet certain criteria and fulfill in-house. Learn how to qualify and enroll.